Please note that during sales periods, promotions, or special campaigns, delivery times may be longer than usual.
Shipping Types and Delivery Times
Delivery times depend on the selected shipping method.
Mainland Spain, Balearic Islands, Portugal, and France
Home delivery: estimated delivery in 2–3 working days (*)
In-store pickup (available only in mainland Spain and the Balearic Islands): estimated delivery in 2–3 working days. Available stores will be shown in the shipping section before completing your purchase. (*)
Second Life Program
Shipping costs will always apply to orders containing items from the Second Life section.
European Union
Home delivery: estimated delivery in 5–7 working days. The delivery time starts from the shipment date. (*)
International
Home delivery: estimated delivery in 5–9 working days. The delivery time starts from the shipment date. (*)
For orders outside the EU, please note that the order will not be shipped until the customer provides their ID or passport for the intra-community invoice, which will be requested by email.
Customs duties and transport fees, where applicable, will be paid by the recipient upon arrival in the destination country.
* If the package is refused once shipped, the shipping costs incurred will be deducted from the order amount.
* In case of loss or misplacement, a full refund of the order will be issued.
General Information
(*) These delivery times are indicative and start counting 24 working hours after the purchase date. Choose in-store delivery if you spend time away from home or are on holiday. You will have several days and extended opening hours to collect your order. Additionally, you will support our ECO initiative.
Orders are shipped via SEUR, and UPS for international orders.
During sales periods, promotions, or special campaigns, delivery times may be longer than usual.
Shipping Costs
In-store pickup is free of charge.
Home delivery shipping costs will be calculated before payment.
| Country | Location | Shipping Cost | Free from |
|---|---|---|---|
| Spain | Mainland | €3.90 | From €49 |
| Spain | Balearic Islands | €3.90 | From €49 |
| Portugal | Mainland | €3.90 | From €49 |
| France | France | €3.90 | From €49 |
| Europe Zone I | Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, Netherlands, Ireland, Czech Republic, Poland, Hungary | €3.90 | From €49 |
| Europe Zone II | Mainland Italy, Luxembourg | €3.90 | From €49 |
| Europe Zone III | Bulgaria, Croatia, Finland, Latvia, Lithuania, Romania, Serbia, Sweden | €30 | No |
| Switzerland | — | €40 | No |
| America | USA, Mexico, Canada | €40 | No |
| Europe Zone IV | Albania, Cyprus, Bosnia, Greece, Faroe Islands, Malta, Macedonia, Montenegro | €50 | No |
| Others | Argentina, Brazil, Chile, Colombia, Turkey, Uruguay | €65 | No |
Order Tracking
Once payment is authorized, you will receive an email with your order number. From that moment on, you can check the status of your order in the “My Orders” section.
Once shipped, you will receive a shipping confirmation email including a tracking link. Through this link, you can check the status and location of your order at any time.