Due to the new PSD2 payment regulations, it may be necessary to verify your purchase when paying with a credit or debit card. There are different verification methods, but the most common include verification through your bank’s app or with a one-time temporary code.
If the payment has been made via bank transfer, you will receive an email where we will provide the account number to which you must make the payment. Don’t forget to include your order reference number, as well as your full name, in the transfer details. You must make the transfer within the next 3 working days from the date the order was placed.
If you have a problem with the payment, contact your bank or our online customer service department via email at atenciononline@silbon.es or by phone at +34 957 740 041.